All orders are shipped from Vancouver, BC, Canada through Canada Post. Orders are usually dispatched within 2 to 5 working days and in the event of a potentially excessive delay in dispatching your order (over 10 working days) we will notify you by email.
You will normally receive your order 5 to 7 business days after shipping. Please note that shipping times are estimated from the date that the order leaves our warehouse, not from the date the order is placed.
Orders are considered delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address provided in the order. If Canada Post is unable to deliver the package after numerous failed delivery attempts, the cost of reshipping will be at the expense of the customer. Sina is not responsible for non-receipt of orders due to improperly submitted, inaccurate and/or incomplete shipping addresses.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment, which will include a tracking number and link to enable you to track your package. Before checking the status of your package, please allow 1 2 business days for us to process your order.
If after ordering your item, it is found to be out of stock we will contact you to discuss how you would like the order handled. Sina does not accept back orders at this time.
Please double check your order and shipping address during checkout to ensure it is accurate and complete. And please make sure to include your apartment or suite number to ensure proper and timely delivery of your order. We are unable to ship to a P.O. Box. If your address does not verify in our shipping system, your order will be placed on-hold while we attempt to contact you to correct or confirm your address.
Once your order has been processed, we are not able to change or cancel the order. If you have any questions after checkout, please contact us at firstname.lastname@example.org
Sina charges a flat rate of $10 for all orders in Canada. Orders over $75 SHIP FREE!
Sina offers a full refund on any orders within 30 days of purchase. If 30 days have gone by since your purchase unfortunately we cannot offer you a refund. To be eligible for a refund your returned item must be unused and in the same condition that you received it. It must also be in the original packaging. If any part of a product bundle (“kit” or “collection”) is opened, all items comprising the bundle are not returnable. You are responsible for shipping costs. Once your return has been received and inspected, we will process your refund and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
Sina will not refund original shipping and handling fees on returns except in the case of manufacturer’s defect. If your order arrives damaged from transit, or if you are missing an item that was on your invoice, please contact our Customer Service Department at email@example.com and we will provide a refund or arrange to ship you the missing item. If your order is returned the dollar value will be refunded to your credit card in Canadian dollars.
To return your product please mail it to:
Avicenna Aromatherapeutics Ltd
6-974 Sutcliffe Rd.
Victoria, BC, V8Y 1M8